Accessibility

BIGSOUND AND QMUSIC ARE DEDICATED TO CREATING AN ACCESSIBLE SPACE FOR ALL.

We hope the following information will help you plan your visit to BIGSOUND 2025!

#CONTACTING THE BIGSOUND TEAM

We aim to be as accessible and responsive as possible and offer three ways to get in touch if you have any accessibility or disability-related enquiries. Whether you are planning to buy a ticket and attend the festival need more information, or are one of our showcase artists or conference presenters and want to discuss your accessibility requirements, or just want to know more about accessibility at BIGSOUND in general, please reach out.

Contact our Access & Inclusion team via access@qmusic.com.au

Call us on (07) 3257 0013

Our fill out our Contact Form

And if you’ve got any feedback on your experience leading up to, during, or after the event, please tell us what you think by contacting the team or using the QMusic Feedback Form. Your feedback helps us to continue to adapt and evolve, and give our artists and audiences the best support possible.

#HOW TO PLAN MY BIGSOUND

ACCESSIBILITY @ BIGSOUND

Planning your BIGSOUND experience

For information to help me plan, I can visit the Accessibility page on the BIGSOUND website.

I can also email the team via access@qmusic.com.au or call on (07) 3257 0013.

Transport

I can purchase my festival wristband (for BIGSOUND showcases) or my delegate pass lanyard (for Conference entry and all BIGSOUND events) online.

If I have a Companion Card, I can get a complimentary Companion Ticket. If I have limited mobility, I can get discounted Mobility Access Tickets.

Plan my BIGSOUND

I can view the schedule and plan my BIGSOUND via the app or website.

I can get to BIGSOUND via train, bus or car. If travelling via public transport I can use Translink’s Journey Planner to plan my trip.

Collecting my wristband or lanyard

I can collect my delegate pass lanyard during the day, or my festival wristband from 5pm, from the BIGSOUND Box Office at the Fortitude Music Hall. There might a queue.

If I find it difficult to stand for long periods, I can request assistance from a BIGSOUND volunteer.

Atmosphere

I will need my delegate lanyard or showcase wristband and ID to enter each showcasing venue.

I will see lots of people, hear loud music and see bright lights. I can bring my own headphones to wear if it becomes too noisy.

Access at BIGSOUND venues and stages

I can visit the BIGSOUND website for full accessibility details of each venue, or contact the team with any questions.

There will be Auslan interpreters on the Brunswick Street Mall stage for BIGSOUND Showcase performances.

Assistance and Information

If I need help, I can ask a team member wearing a BIGSOUND shirt or a blue Concert Care vest, or I can visit the Concert Care Hub at 400 Rabbits. I can also phone 0493 502 638 for support during the event.

Sensory Support

If I need a moment to relax, I can visit the Concert Care Hub at 400 Rabbits from 9am - 12am on Tuesday, Wednesday, and Thursday, and use the noise-cancelling headphones. I can also request a sensory kit or earplugs at the Concert Care Hub or at the Box Office.

#FAQ

Is there any accessible accommodation around BIGSOUND?

Yes! You can find accessible accommodation at the following locations:
• The Constance Hotel
• Rydges hotel
• The Miro
• Spicers Balfour Hotel
• Kennigo Hotel

How do I get to BIGSOUND?

Parking
Please note, parking in Fortitude Valley is quite difficult and limited. To find a carpark located within Fortitude Valley, visit secureparking.com.au

Train
Fortitude Valley Train Station is located only 200 metres away from Brunswick Street Mall.

Bus
There are many bus stops located around Fortitude Valley,. Plan your trip by visiting Translink

Some bus stops within the valley are:
• Brunswick Street Stop 207 near McLachlan St
• Brunswick Street Stop 211
• Wickham Street Stop 228 near Brunswick

To book a taxi, you can call Yellow cabs on 13 19 24 or Black and White Cabs on 13 32 22.

Taxi ranks are found:
• Left side of Wickham St approaching Brunswick St from Gipps St (outside
Prohibition Nightclub)
• Right side of Wickham St, just past Brunswick St intersection outside of
McWhirters
• Right side of Ann St approaching Duncan St opposite Cloudland
• Left side of Warner St approaching Wickham St (behind McWhirters)
• Left side of Brunswick St approaching Ann St outside Empire Hotel

Can I bring my Guide Dogs or Service Dogs?

Guide dogs and service dogs are welcome to BIGSOUND. Please refer to each venues access facilities to see if they supply water bowls. Due to noise levels and lighting in the live music sector of the event you might like to consider the use of an alternative aid.

Will there be sensory packs or ear plugs available?

Yes! There will be sensory packs again this year, available for collection at the Concert Care Hub (400 Rabbits) or the Box Office (Fortitude Music Hall). BIGSOUND showcase venues should also provide ear plugs.

Will there be Auslan Interpreters at any BIGSOUND events?

Interpreters will be available at the following events, that are free and open to all to attend:

BIGSOUND Welcome to Country and Smoking Ceremony:
Brunswick Street Mall
Tuesday 3 September
12:15PM

Showcases on the JBL Live at BIGSOUND Stage (Free & Open to all):
Brunswick Street Mall
3 - 5 September
6:30PM – 10:00PM

Showcases on the Outpost Stage:
The Outpost
3 – 5 September
7:15PM - Midnight

Who do I contact if I need support during BIGSOUND?

Our Concert Care team is here to support you during BIGSOUND, including staff from Let's Go Support Service - a Brisbane based disability support service, working with BIGSOUND to help coordinate on-ground accessibility support. Visit the BIGSOUND Safety webpage for details.

If you need support during the event, call the Event Hotline (0493 502 638) to request assistance. The Concert Care team will be available on Tuesday, Wednesday, and Thursday.